Hello and welcome! If you’re a tech-savvy professional looking for a remote role where you can troubleshoot alarm systems, provide stellar customer support, and drive product recommendations, this Remote Technical Alarm Specialist role at ADT Security Services is worth exploring. Here’s a detailed breakdown to help you understand the position better.
1. Job Summary
ADT is hiring a Remote Technical Alarm Specialist to remotely support and troubleshoot alarm systems for residential customers based in Lindon, UT. This full-time, work-from-home position involves scheduled appointments, technical problem-solving, and product education.
2. Responsibilities
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Provide over-the-phone troubleshooting and installation support for ADT security systems during scheduled customer appointments.
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Address issues related to peripheral devices (door/window sensors, motion detectors, glass-break sensors, life safety equipment) and communication faults across platforms such as Honeywell, DSC, IQ, and Alarm.com.
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Assist with smart-home products, including doorbells, thermostats, garage controls, Z-Wave devices, Wi-Fi extenders, and camera problems (e.g., offline, black screens).
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Educate customers on setting up apps like ADT Pulse, Google Home, and Alarm.com.
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Proactively assess customer security needs and recommend relevant upgrades or additional features.
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Document troubleshooting steps and resolutions during calls to maintain service quality.
3. Qualifications
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High school diploma or equivalent; some college credits or a relevant degree is preferred.
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A minimum of one year of technical service experience, ideally related to security systems.
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Strong technical aptitude, problem-solving abilities, and multitasking proficiency.
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Ability to communicate clearly and educate customers about complex technical issues.
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A quiet, distraction-free home office with reliable internet bandwidth.
4. Compensation & Benefits
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Hourly Pay: $16.66 – $31.01, based on experience.
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Healthcare Coverage: Medical, dental, vision available after enrollment.
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Retirement: 401(k) with company match.
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Insurance: Life and disability coverage.
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Paid Time Off: Up to 120 hours in the first year, plus six paid holidays—accrual increases after the first year.
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Growth Opportunities: Access to training and tiered specialist career advancement programs
5. Market Pay Insights
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The average hourly wage for ADT Alarm Technicians is $21.75/hour, slightly below the national technician average.
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ZipRecruiter reports that remote ADT security technicians earn an average of $25.95/hour—ranging from about $21 to $31, aligning well with this role’s compensation
6. Why Join ADT?
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Work-from-Home Flexibility: Fully remote setup allows greater work-life balance.
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Job Stability & Mission: ADT is the leading security provider in the U.S. since 1874, committed to saving lives .
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Career Development: Tiered specialist path with strong onboarding and learning resources .
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Supportive Community: A collaborative environment aimed at helping customers feel safe and secure
7. How to Apply
Visit ADT’s career portal or ZipRecruiter listing (job posted near Lindon, UT, with applications closing around 06/23/2025). Make sure your resume highlights:
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Technical service experience—especially with home security systems
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Strong communication and troubleshooting skills
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Your readiness for remote work setup
Final Thoughts
The Remote Technical Alarm Specialist role is ideal for tech-forward individuals eager for a remote, impactful position. With flexible hours, solid pay, comprehensive benefits, and the chance to support customers in safeguarding their homes—this position offers both a stable career path and meaningful work.
Good luck with your application!
Apply Now : Click Here